Yes that means you. Why is it that when I tell a user I don’t have anything to do with supporting server-side Citrix apps they go “Okay…” and then continue to tell me what the problem is even though there’s nothing I can do to help them aside from holding their hands while I phone the helpdesk for them. Is it because I’ve got two ears for them to vent their frustrations to and I’m probably the only one that actually listens to them whine and complain?
Advice for users, grow some listening skills, it will benefit you, really did I have to tell you that? Are we back in high school now? I mean … really.
You want some cheese with that whine?
Filed under: Adventures @ Work, Life | Tagged: advice, cheese, Citrix, helpdesk, listening skills, whine
Even though we’re an outside company to our clients and we only do their databases, they still seem to think we do all their IT as well. So when they call and insist that we need to fix it then it’s a lot easier to tell them “Well we can charge you $150 an hour, or you can take about 30 seconds to call your IT people who you have a contract with. And if you’re lazy, I can call your IT people and charge you $50 for the call. Sound good?”
Dude, we introduced the concept of people being able to reset their own passwords. Have our callouts for password resets dropped? no. They are at an all time high!