Advice to Users #1 – Listening Skills & Cheese

Yes that means you. Why is it that when I tell a user I don’t have anything to do with supporting server-side Citrix apps they go “Okay…” and then continue to tell me what the problem is even though there’s nothing I can do to help them aside from holding their hands while I [...]

Roles & Responsibilities in the IT Dept – And Why Users Will Never Get a Clue

IT Departments in mid-sized to large enterprises are split up into sub-departments based on roles and responsibilities. There’s a reason for this and it makes complete sense for all the obvious reasons. You would think it would be a simple thing to understand but (l)users have the amazing in-ability to comprehend this. [...]