Tech Support Idiocracies #5: Dyslexic Usres

We have a remote user that works out of his home that has trouble getting into the companies Webmail system, which is available on any internet connected PC.  There really isn’t anything strange about this but what makes this situation unique is that since the guy is located in another city it makes support challenging [...]

Tech Support Idiocracies #4: The FIBC Strikes Again!

What do you get when you combine 1 part fail, 3 parts incompetence and a farm animal?  You get the FIBC of course!  The Fail Incompetent Blonde Cow is a rare species and one that deserves special attention.  In today’s blog I’m going to pay homage to the FIBC seeing as she’s the winner of [...]