Tech Support Idiocracies #3

Fail, incompetence, blonds and cows.  These are a few of my favorite things to hate.  Coincidentally, these words can also be used to very accurately describe an individual I work with.  Combined, she is the epitomy of the word ‘nightmare’.  I’ve blogged about her before, she’s a problem user, she’s incompetent, she’s blond, she’s an [...]

Tech Support Idiocracies #1

Everyone in Tech Support, at some point or another, has encountered those ridiculous support situations that will forever be emblazoned into their memories and that will serve as eternal reminders of the stupidity of the human race. Here’s one from my book..