It’s Official, Users ARE Clueless! Unleash the Hounds!

There’s a little fact of life which I’ve only just learned now and that is ‘users are completely clueless and pretty much beyond any hope of redemption and there’s nothing I can do about it’.  I’m just learning to accept it now.  It’s taken this long to learn because I’ve always had a glimmer of [...]

Hey, HR Dept! I’m Pointing My Pointy Finger At You!

I have a bone to pick with you, Human Resource department! My beef is that you’re hiring stupid people! Yes there’s just no classy way to put it, they’re stupid people!
As defined by Reference.com the term ‘Stupid’ means any one of the following:

Lacking ordinary quickness and keenness of mind; dull.
Annoying or irritating; troublesome.
Slow [...]

Roles & Responsibilities in the IT Dept – And Why Users Will Never Get a Clue

IT Departments in mid-sized to large enterprises are split up into sub-departments based on roles and responsibilities. There’s a reason for this and it makes complete sense for all the obvious reasons. You would think it would be a simple thing to understand but (l)users have the amazing in-ability to comprehend this. [...]

Please Send Your Request into IT Support.

Hey you, … yes you! You think I’m available to fix all of your insignificant problems just because I sit two offices down from you? You think I’m just sitting here doing nothing twiddling my thumbs all day? You think I’m waiting here for you to enlighten me with your presence? [...]