We have a remote user that works out of his home that has trouble getting into the companies Webmail system, which is available on any internet connected PC. There really isn’t anything strange about this but what makes this situation unique is that since the guy is located in another city it makes support challenging [...]
Filed under: Adventures @ Work, Humour | Tagged: Dyslexic, epic fail, listening skills, Red Deer | 4 Comments »
Yes that means you. Why is it that when I tell a user I don’t have anything to do with supporting server-side Citrix apps they go “Okay…” and then continue to tell me what the problem is even though there’s nothing I can do to help them aside from holding their hands while I [...]
Filed under: Adventures @ Work, Life | Tagged: advice, cheese, Citrix, helpdesk, listening skills, whine | 2 Comments »
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