It’s Official, Users ARE Clueless! Unleash the Hounds!

There’s a little fact of life which I’ve only just learned now and that is ‘users are completely clueless and pretty much beyond any hope of redemption and there’s nothing I can do about it’.  I’m just learning to accept it now.  It’s taken this long to learn because I’ve always had a glimmer of [...]

Roles & Responsibilities in the IT Dept – And Why Users Will Never Get a Clue

IT Departments in mid-sized to large enterprises are split up into sub-departments based on roles and responsibilities. There’s a reason for this and it makes complete sense for all the obvious reasons. You would think it would be a simple thing to understand but (l)users have the amazing in-ability to comprehend this. [...]